Rural Waste Collection 2021

Consultation has concluded

The consultation into the extension of Rural Waste Collection for Ngakuru, Upper Atiamuri and Horohoro has now closed.

Rotorua Lakes Council wants to provide Rotorua households with access to convenient, economical and sustainable waste services. Feedback has indicated that residents in Ngakuru, Upper Atiamuri and Horohoro are interested in receiving a waste collection service that is paid for through their rates.

Rubbish and recycling collections have been successful in other rural areas of Rotorua and we want to know if we should be extending this service to Ngakuru, Upper Atiamuri and Horohoro. Read more information and FAQs here. See the map of the households being consulted, here.

Let us know before 31 July 2021: Do you support the proposed Council rubbish and recycling collections in your community?

YES – I support the proposed Council rubbish and recycling collections in my community
This means the waste collection service would be extended to include the Ngakuru, Upper Atiamuri and Horohoro communities, and this service would be added to your property’s annual rates.

or NO – I don’t support the proposed Council rubbish and recycling collections in my community
This means that households in your community would need to continue using alternative methods or private contractors to manage household rubbish and recycling, and this service would not be added to your annual rates.

You can place feedback by using one of these options:

  • Filling out the online survey here
  • Calling Council’s Customer Centre on 07 3484 199 and providing your feedback over the phone
  • Completing the slip that was mailed to letterboxes in Ngakuru, Upper Atiamuri, Horohoro, and returning it to Council using the freepost envelope provided

The consultation into the extension of Rural Waste Collection for Ngakuru, Upper Atiamuri and Horohoro has now closed.

Rotorua Lakes Council wants to provide Rotorua households with access to convenient, economical and sustainable waste services. Feedback has indicated that residents in Ngakuru, Upper Atiamuri and Horohoro are interested in receiving a waste collection service that is paid for through their rates.

Rubbish and recycling collections have been successful in other rural areas of Rotorua and we want to know if we should be extending this service to Ngakuru, Upper Atiamuri and Horohoro. Read more information and FAQs here. See the map of the households being consulted, here.

Let us know before 31 July 2021: Do you support the proposed Council rubbish and recycling collections in your community?

YES – I support the proposed Council rubbish and recycling collections in my community
This means the waste collection service would be extended to include the Ngakuru, Upper Atiamuri and Horohoro communities, and this service would be added to your property’s annual rates.

or NO – I don’t support the proposed Council rubbish and recycling collections in my community
This means that households in your community would need to continue using alternative methods or private contractors to manage household rubbish and recycling, and this service would not be added to your annual rates.

You can place feedback by using one of these options:

  • Filling out the online survey here
  • Calling Council’s Customer Centre on 07 3484 199 and providing your feedback over the phone
  • Completing the slip that was mailed to letterboxes in Ngakuru, Upper Atiamuri, Horohoro, and returning it to Council using the freepost envelope provided
Consultation has concluded

  • FAQs

    What would be included in the waste collection service?

    There are two ways residents could receive the waste collection service, depending on the landscape and how accessible your property is to collection trucks. (See which service is available to your property using the map here) Your property would receive either:

    ● Wheelie bin collection (available to those properties in the purple area on the map)
    – A 140 litre rubbish bin for household rubbish, a 240 litre recycling bin for mixed recycling and a 40 litre crate for glass recycling.

    ● Red plastic bag collection (available to those properties in the orange area on the map) – 52 x 60 litre plastic bags for household rubbish only.

    Depending on the landscape, households would have rubbish collected from either; the kerbside outside the property, from one side of the road only, or from a ‘collection point’ nearby. Some roads may become more accessible if they are sealed in future.

    What are the benefits of the proposed service?

    • Improved waste management options for your household/property
    • A reduction in the amount of waste being buried or burned in the Rotorua district
    • An increase in items being recycled and a reduction in the amount of rubbish going to landfill


    What would it cost to get a kerbside collection service for my property through Council?

    The waste service is a targeted annual rate of $221.27 per dwelling on the property. This rate is the same across the district.


    What other areas in Rotorua have a waste service through Council?

    All other rural, lakes and urban areas in the Rotorua District have a waste service through Council. Currently, Ngakuru, Upper Atiamuri and Horohoro are the only areas that don’t receive Council’s waste collection service.

    For more information and FAQs visit rotorualakescouncil.nz/RuralWaste2021


    Why should I give my feedback?

    While Council has heard from a number of interested individuals, we now need to gauge interest from all households in your areas. It is important to have your say so that we can better understand the needs of your community.


    How can I place feedback?

    Let us know if you want Council’s waste collection service in your community by:

    • Filling out the online survey here
    • Calling Council’s Customer Centre on 07 3484 199 and providing your feedback over the phone
    • Completing the slip that was emailed to letterboxes in Ngakuru, Upper Atiamuri and Horohoro, and returning it to Council using the freepost envelope provided

    Please only use one of these options to provide feedback. If you have any queries please contact Council’s Customer Centre on 07 348 4199 or email info@rotorualc.nz


    What happens next?

    In order to provide a service and charge rates accordingly, elected members would need to vote in favour of extending the waste collection service. Your feedback will inform elected members’ decision making about this proposal.